Photizo Webinar: Three Printer Industry Trends You Must Know About

NEWS RELEASE

Media Contact: Ron Iversen
Vice President Market Intelligence
Cell: (805) 630-4096
Email: riversen@photizogroup.com

Photizo Webinar: Three Printer Industry Trends You Must Know About

Get your calendars out!  On March 28, 2017 at 10:00AM EDT, Photizo will be hosting a Webinar addressing three trends that everyone in the printer industry should really know more about.

Leaders Index for MPS Channel Partners – a collection of select, independent partners from around the world that are regarded as the gold standard in managed print and document services. Find out what makes these partners different and how they are positioned to support the evolving customer needs of tomorrow. Trend – Innovative Imaging Channel Providers have shifted their business model to support the evolving customer needs of tomorrow. Find out how these providers are different and why.

Ink in the Office – provides timely and strategic information on the Inkjet printing transformation taking place in the office. Inkjet’s rise in office printing is being led by Pagewide technology and business inkjet printers with large capacity ink tanks.  The latest testament to this transformation is the March 20, 2017 announcement of Epson’s WorkForce Enterprise WF-C20590, a 100 ppm A3 multifunction Inkjet printer using their PrecisionCore Line Head Technology.

Photizo asserts that Inkjet will supplant Laser as the office print technology of choice; therefore, this topic should be a high priority for all printer OEMS. The Inkjet transformation will not happen overnight, and therefore industry participants still have time to prepare for and take advantage of the shift. The Advisory Service will provide timely information through client one-on-one interaction, periodic reports of industry events, as well as expanding on the strategic phases that Pagewide, line head, and other inkjet technologies will move through over the next decade.

Advanced Analytics – is being used to drive improved business results and create competitive differentiation in multiple industries, and it’s beginning to impact the office imaging industry.  Join us to hear about how this is being used today, opportunities for future implementations and Photizo’s role in bringing these game-changing solutions to market.

If you are interested in attending this webinar, you can register at https://attendee.gotowebinar.com/register/1474825905205277953

After registering, you will receive a confirmation email containing information about joining the webinar.

Photizo Group Selects Channel Partners for 2016 Leaders Index

NEWS RELEASE

Media Contact: Mario Diaz
Cell: (602) 571.6530
Email: mdiaz@photizogroup.com

Photizo Group Selects Channel Partners for 2016 Leaders Index

LEXINGTON, KY (February 14, 2017)—Photizo Group has selected 11 independent, channel partners around the world as leaders in managed print services (MPS), based on demonstrated leadership in MPS.

The Leaders Index for MPS Channel Partners is a collection of select, independent MPS partners from around the world that are regarded as the gold standard in managed print and document services. Photizo Group classifies this index of elite providers from across Africa, Canada, Europe, and the United States as a lens to view the current landscape of MPS.

“As the managed services landscape reaches maturity in many markets, we continue to see a demonstrated need for measurable best practices and benchmarks built on real-world results by recognized leaders in managed print and document services,” said Ed Crowley, CEO for Photizo Group. “These MPS leaders not only demonstrate leadership in MPS, but a genuine interest in the pursuit of best practices that benefit the industry and the customers it serves.” This years selected leaders are:

  • Auxilio, Inc.
  • E O Johnson Office Technologies
  • Green Office (Pty) Ltd.
  • M2, an SCC business
  • OneDOC Managed Print Services, LLC
  • Principal I Ltd.
  • Qualpath, Inc.
  • SmartPrint, Inc.
  • Solution WorX
  • Doing Better Business, Inc.
  • Xtandit

Measuring “True” Success

To compete in the near future, channel partners will need to take the right steps to be competitive. To help move in the right direction, it is critical to know the real level of performance when measured against the ‘best of breed’ competitors in the industry.

Manufacturers will need to know the composition of their channel partners by measuring them using objective, independent measurements rather than just sales revenue. Sales may be great today if that is the only measurement of success, but what if the partners are the ones who get displaced? Can manufacturers afford to depend on the partner’s subjective perception of how competitive they are?

To help the industry measure channel success, we created our Leadership Index using select, innovative channel partners in North America, Europe, and Asia. This includes benchmarking 300 key business metrics including sales, operations, and service performance. The trends are impressive for channel partners with an average of 11 years offering services. This includes $245,112 average revenue per employee and 95% customer retention ratio.

Only partners that Photizo Group determines to be among the best in the world are invited to participate in the Leaders Index. These aggregate results serve as a tangible set of benchmarks other partners can compare their own performance against.

The following chart shows the Leaders Index class of 2016 and how they rank according to the Percent of Fleet MPS versus Percent of Revenue from MPS as a part of their business.

About Photizo Group
Photizo Group is a leading Marketing Intelligence and Strategic Consulting firm for the imaging industry. The firm has twice been on the Inc. 5000 list of fastest growing privately held companies. It has received three (2011, 2012, and 2014) leadership awards from the Managed Print Services Association. Photizo launched the industry’s first Advanced Analytics Division in 2015 and is pioneering the use of Predictive Analytics to bring value to the IoT data generated by over 100 million digitally enabled imaging devices installed globally. The firm conducts research and consulting in over 40 countries globally, and has offices in North America and Japan.

For more information, please contact Mario Diaz at +1 602-571-6530 or mdiaz@photizogroup.com.

Personal Webinars – 2016 Imaging Industry Highlights and 2017 Predictions

NEWS RELEASE

Media Contact: Ron Iversen
Vice President Market Intelligence
Cell Phone: (805) 630-4096
Email: riversen@photizogroup.com

Photizo Group Offers Free Company-Personal Webinars – 2016 Imaging Industry Highlights and 2017 Predictions

 What the imaging industry really needs to know


January 16, 2017

Photizo Group is pleased to announce that they will be providing companies involved in the imaging industry the opportunity to participate in a Company-personal webinar with Photizo Group: the closest thing to having a private meeting with Photizo Group. The imaging industry is facing many challenges with declining printer shipments and declining installed base which negatively impacts supplies revenue resulting in eroding operating profits.  As many companies are just starting to implement their 2017 Plans, the timing is perfect for imaging industry companies to take advantage of this very unique offer to our industry.

To make the webinars even more personal to participating companies, Photizo Group encourages them to provide us with your top five areas of interest and/or challenges for 2017 within one week before their webinar and Photizo Group will be prepared to address those areas during the personal webinar, whatever the subject area.

The following is the Agenda for your Company-personal webinar:

  1. Introductions
  2. Photizo Group Overview
  3. Highlights of 2016, Key trends, challenges, and predictions for 2017
  4. Discussion addressing your top 5 areas of interest in 2017
  5. Q&A
  6. Action items

Who should attend? Senior or middle managers within Companies involved in the imaging industry whether a printer hardware or supplies manufacturer, software developer, MPS provider, print provider, services provider, channel partner, or end user.

Photizo Group plans to offer the 1 hour Company-personal webinars from February 1, 2017 through February 28, 2017 so we encourage interested companies to register for a webinar slot as soon as possible.

Interested companies should let Photizo Group know what a day and time is most convenient for them by scheduling a time on the calendar below or contacting Ron Iversen, VP Market Intelligence Services or Chisaki Miyajima, Client Services.

 

Photizo Group is a leading Marketing Intelligence and Strategic Consulting firm for the imaging industry. The firm launched the industry’s first Advanced Analytics Division in 2015 and is pioneering the use of Predictive Analytics to bring value to the IoT data generated by over 100 million digitally enabled imaging devices installed globally. The firm was established in 2006 in Versailles KY, and has twice been on the Inc 5000 list of fastest growing privately held companies. It has received three (2011, 2012, and 2014) leadership awards from the Managed Print Services Association. The firm conducts research and consulting in over 40 countries globally, and has offices in North America and Japan. Photizo Group is headquartered in Lexington Kentucky.

Photizo Group Launches Enterprise MPS Loyalty Study in North America and Europe

NEWS RELEASE

Media Contact: Ed Crowley, CEO
Cell Phone: 1.859.536.0767
Email: Eacrowley@photizogroup.com

Photizo Group Launches Enterprise MPS Loyalty Study in North America and Europe
January 2, 2017

As the Enterprise market (firms with more than 1,000 employees) becomes increasingly saturated with MPS, the importance of retaining existing clients and identifying clients of your competitors who are willing to switch becomes critical. In fact, for North America alone, Photizo Group has identified that $8B of the $11B MPS opportunity is in further penetrating existing accounts. Only $3B of the total opportunity is associated with capturing ‘new to MPS’ accounts (Photizo Group 2016 MPS Advisory Service Forecast). The maturity of the enterprise MPS market means keeping customers is critical, but there is a catch.

Research and analysis into MPS customer defection rates by Photizo Group indicates that 33% of MPS contract holders are considering either switching MPS vendors or bringing their outsourced MPS project internal. With one third of the customer base open to change, it’s imperative that vendors understand whether this represents a threat (their customers switching to other vendors) or an opportunity (to capture their competitors MPS customers who are considering switching).

Figure 1 – Customer Switching Analysis© Photizo Group

According to Ed Crowley, CEO of Photizo Group, “Many vendors are making a serious error in assuming that their existing customer loyalty or satisfaction study is adequately identifying threats to their customer base. Without an understanding of how your customer satisfaction and loyalty compares to your competitors, it’s easy to overestimate the strength of your customer relationships.” Photizo Group is launching this study to assist clients in addressing this serious information gap and to identify growth opportunities in competitors’ accounts by identifying the types of customers who are most likely to switch.

The multiphase study begins with a quantitative study of Enterprise MPS customers in the USA, Canada, Germany, France, and the UK. It is followed by in-depth interviews to understand the critical dynamics associated with satisfaction and switching behavior. The study launches in early April with clients who sign up by the end of January having the opportunity to impact the study design and content.

For more information contact Photizo Group at info@photizogroup.com or Ron Iversen, VP Market Intelligence Services (riversen@photizogroup.com) or Chisaki Miyajima (cmiyajima@photizogroup.com) Client Services.

About Photizo Group:

Photizo Group is a leading Marketing Intelligence and Strategic Consulting firm for the imaging industry. The firm launched the industry’s first Advanced Analytics Division in 2015 and is pioneering the use of Predictive Analytics to bring value to the IoT data generated by over 100 million digitally enabled imaging devices installed globally. The firm was established in 2006 in Versailles KY, and has twice been on the Inc 5000 list of fastest growing privately held companies. It has received three (2011, 2012, and 2014) leadership awards from the Managed Print Services Association. The firm conducts research and consulting in over 40 countries globally, and has offices in North America and Japan. Photizo Group is headquartered in Lexington Kentucky.

Report and Analysis on HP’s Acquisition of Samsung’s Printer Business – Checkmate or Castle?

NEWS RELEASE

 

Media Contact: Ronald Iversen
VP Commercial Print Consulting
Cell phone: +1-805-630-4096
Email: riversen@photizogroup.com

  

Report and Analysis on HP’s Acquisition of Samsung’s Printer Business – Checkmate or Castle?

October 27, 2016, Lexington Kentucky – Photo Group today announced the availability of a new 54-page report on the rationale and industry impact of HP’s acquisition of Samsung’s printer business announced on September 12, 2016.

This report initially looks at possible reasons that Samsung Electronics decided to sell their printer business given that it is a known fact that printers where very strategic to them and they set very ambitious goals to become a leader in the market.   Samsung’s current 5% share in the printer market, economic conditions in South Korea, and the costly problems with the Galaxy Note 7 mobile phone are all discussed in detail as possible reasons for selling their printer business.

The report then examines possible reasons why HP decided to purchase Samsung’s printer business including laser technology access, 6500 laser and inkjet technology patents, access to 1300 skilled hardware, software, and firmware engineers, a production facility in Seoul, and incremental revenue and profits from the Samsung product line to at least partially offset most recent declines in HP’s printer revenue and profits.

Will the acquisition be successful?   HP has a good track record of acquiring printer companies and successfully growing those businesses especially when they are allowed to operate a bit independently.  The acquisition of Indigo in 2001 is a great example of a business that successfully grew after being acquired by HP.  The report addresses that challenges that HP will face including how to integrate the Samsung product line into the HP product line particularly from a channel standpoint.

Of the 16 new A3 Laser MFPs announced on September 12, 2016, 13 are based on Samsung print engines.  The six new low end monochrome single function and multifunction printers announced by HP on October 5, 2016 are based on Canon, not Samsung printer engines.  The report talks about how much the Samsung A3 product line, at least what exists today, will help HP’s efforts to break into the Copier/BTA channel especially given the positioning of HP’s PageWide A3 products.

The report then addresses the impact of this acquisition on the industry.  First and foremost, the balance of power between two market leaders, Canon and HP, has now shifted in the favor of HP, now that HP has acquired a laser printer product line and laser/inkjet related patents.   Now HP’s product breadth is as broad or perhaps broader than Canon’s.   HP’s A4 and A3 PageWide product line is expected to be very disruptive in terms of price/performance, perhaps more so against established A3 Laser MFP providers including Canon.  Will HP continue to purchase print engines from Canon after the latest round of low end products announced on October 3, 2016 now that they have their own laser technology?

The last portion of this report includes a long list of answers to many questions that were asked during the two webinars conducted shortly after the acquisition was announced.  Unfortunately, due to time, Photizo could not answer all of the questions so we included the answers at the end of the report.

The report is available immediately and can be ordered from our website www.photizogroup.com for $499.

You may also contact us at inquiry@photizogroup.com.

 

About Photizo Group:

Photizo Group is a boutique market analysis and consulting firm serving the imaging industry. The firm is a founding member of the Managed Print Services Association (MPSA), recipient of three MPSA Leadership Awards, and has appeared twice on the Inc Magazine list of fastest growing privately held companies. The firm’s Advanced Analytics Division is pioneering the use of predictive analytics to drive operational efficiency and margin improvements by developing Predictive Analytics as a Service (PAaaS) offerings. The firm recently announced a development program with PrintFleet where Photizo Group is developing a PAaaS offering to optimize toner utilization in mass deployed imaging fleets.

 

 

 

 

 

 

Photizo LinkedIn Group Grows to More Than 10,000 members

          logoforfront                                                                                                                                    NEWS RELEASE

Media Contact: Ed Crowley, CEO
Cell phone: +1-859.536.0767

Email: eacrowley@photizogroup.com

 

Photizo LinkedIn Group Grows to More Than 10,000 members

September 26, 2016

On September 20th, the LinkedIn™ site Imaging Industry Transformation: MPS, ADS, Predictive Analytics, 3D Printing and More surpassed 10,000 members. This group was established in 2008 by the Photizo Group to provide a vendor neutral ‘watering hole’ for industry executives to share information, communicate upcoming events, and post job opportunities. Originally the site was called the Managed Print Services site, but as Photizo Group’s coverage and focus expanded to the entire imaging industry ecosystem, the name was changed to help members take advantage of the expanded charter.

The Imaging Industry Transformation LinkedIn group is the first group to be used to an industry association.  In 2008 this LinkedIn group was used to conduct initial voting to launch and establish the Managed Print Services Association (MPSA).

According to Ed Crowley, CEO of Photizo Group, “I really believe this important milestone validates the need for a digital ‘gathering place’ for our industry where individuals can share information, gather new insights, and establish new collaboration opportunities. It’s also an important way for us to share information with the industry as we fulfill our role as the leading source of intelligence, insights, and advanced analytics solutions for the imaging industry.”

About Photizo Group:

Photizo Group is a leading Marketing Intelligence and Strategic Consulting firm for the imaging industry. The firm launched the industry’s first Advanced Analytics Division in 2015 and is pioneering the use of Predictive Analytics to bring value to the IoT data generated by over 100 million digitally enabled imaging devices installed around the globe. The firm was established in 2006 and has been on the Inc 5000 list of fastest growing privately held companies. It has received three (2011, 2012, and 2014) leadership awards from the Managed Print Services Association. The firm conducts research and consulting in over 40 countries, and has offices in North America and Japan. Photizo Group is headquartered in Lexington Kentucky.

 

Imaging Industry Sees HP Acquisition of Samsung as Transformative

logoforfrontNEWS RELEASE

Media Contact: Ed Crowley, CEO
Cell phone: +1-859-536-0767
Email: eacrowley@photizogroup.com
www.photizogroup.com

Imaging Industry Sees HP Acquisition of Samsung as Transformative

September 25, 2016

On September 12th, Hewlett Packard Inc. (Stock Symbol HPQ) announced the acquisition of Samsung’s printer business, the latest in a string of acquisitions in the imaging industry. Photizo Group held a webinar to provide insights and for the industry to provide their assessment of HP’s acquisition. The webinar was attended by 430 imaging industry professionals and a poll was taken to understand the perception of the impact on the industry. The poll included a four-point scale ranging from business as usual (minimal impact), to evolutionary, revolutionary, and transformative (something that radically changes the industry). Surprisingly, 52% of the respondents identified the acquisition as transformative or revolutionary for the industry.  The other 36% believe it is evolutionary while only 12% think the acquisition is ‘business as usual’.

 

According to Ron Iverson, VP of Market Intelligence Services for Photizo Group, “Clearly this poll reflects Iversen, Ronthe significance of the acquisition. HP’s acquisition of core laser technology from Samsung fundamentally changes the balance of power in the HP and Canon relationship – one of the longest lasting and most symbiotic relationships in the imaging industry.” For the last 30 years HP has acquired laser printer engine technology from Canon. The acquisition will also result in significant growth in HP’s inkjet patent portfolio. According to Ed Crowley, CEO of Photizo Group, “HP has a massive financial incentive to grow their inkjet business, particularly given the significant potential of their PageWide array technology. PageWide fundamentally disrupts the existing price performance dynamics of the industry.”

According to Photizo Group, the number of manufacturers in the imaging industry for home and office products has fallen by half from 32 manufacturers in 1980 to only 16 manufacturers. As the industry enters a stage of significant maturity, Photizo Group expects to see further consolidation.

A recording of the “HP Acquires Samsung” webinar is available through this link.

 

About Photizo Group:

 Photizo Group is a leading Marketing Intelligence and Strategic Consulting firm for the imaging industry. The firm launched the industry’s first Advanced Analytics Division in 2015 and is pioneering the use of Predictive Analytics to bring value to the IoT data generated by over 100 million digitally enabled imaging devices installed globally. The firm was established in 2006 in Versailles KY, and has twice been on the Inc 5000 list of fastest growing privately held companies. It has received three (2011, 2012, and 2014) leadership awards from the Managed Print Services Association. The firm conducts research and consulting in over 40 countries globally, and has offices in North America and Japan. Photizo Group is headquartered in Lexington Kentucky.