What is the state of the imaging industry market in 2013? This document provides a look at key data points from the global imaging market, managed print services (MPS), mobility in small and medium-size businesses, and market leading MPS providers. View this document here.
Regardless of your organization’s size, shape, or go-to-market strategy, evolving to meet your customers’ needs is a top priority. Many firms have found that strategically outsourcing print and document services continues to drive value to the bottom and top lines of their business. With this continued realization, managed print services (MPS) has continued to grow and evolve. Photizo’s Expanded Customer Adoption Model has evolved to reflect these changes as well; the MPS continuum, originally developed years ago, now expresses Stages 3 and 4 more discreetly as Advanced Document Services (ADS).
On June 10, 2013 HP announced an enhancement to its MPS Partner Program. View the slide deck from the webinar led by Photizo Thought Leaders analyzing the impact of this announcement.
Nuance commissioned this white paper to review the capabilities of Nuance PDF Converter Enterprise 8, compare this solution to Adobe Acrobat XI, and understand the document management needs of users and how Nuance’s PDF Converter Enterprise 8 is meeting them. Nuance will also be hosting a webinar on Tuesday, February 26 on this topic, titled, “Which PDF Solution is Best For Your Business Needs and Why?” The author of the white paper, Jim Lyons, senior contributor on the Future of Imaging for Photizo Group, will be the guest speaker. Click here to register.
Breaking News in the Fast-Changing Desktop Printer Market Webinar Slide Deck On February 11, HP unveiled its page-wide array ink jet MFP, the Officejet Pro X series, positioned for businesses (both SMBs and small office workgroups in large organizations) and designed to challenge the desktop color lasers currently in this market. Join Photizo Group as we look at the implications of this major new development that is potentially disruptive to the desktop printing and imaging industry. Will this announcement move the market and have a significant impact on the future of the industry?
Lexmark’s Capacity for Transformation Webinar Slide Deck With the hard copy business in decline, hard copy companies are rushing to diversify. None is more dependent on hard copy than Lexmark. But does the firm have the financial and cultural resources to transform itself? View the webinar recording here.
Outlook 2013: The Calm Before the Storm, or the Perfect Storm Webinar Slide Deck The year 2012 was clearly a mixed bag for the imaging industry. Factors such as declining page volume, reduced unit shipments, and increased margin pressure all pointed to a major industry shift, which clearly is no longer avoidable. Learn why Photizo believes that 2013 will mark the beginning of the next major churn in the imaging market as Photizo Group explores Ed Crowley’s report, Outlook for 2013: The Calm Before the Storm, or the Perfect Storm? View the Webinar recording here.
Why Use a Specialty Firm?
As the founder of a very focused, specialty market intelligence and consulting firm in the imaging and digital workflow industry, I am frequently asked why should a client chose Photizo Group over one of the larger, cross-technology firms such as IDC, Gartner Group, or Forrester Research, or generic consulting firms such as Bain or McKinsey? While these firms can clearly offer a broader breadth of coverage than a specialty firm, there are many good reasons for working with a specialty or boutique firm. The purpose of this article is to highlight the advantages clients will find in working with a boutique or specialty firm, regardless of the industry it covers. I will address several key advantages, including industry insight and experience, focus, shared risk, flexibility, instant scalability, integrity, and empathy.
The Services-Led Business Opportunity: A Guide to Considerations, Cautions, and Conditions
Companies in the imaging industry have been shifting toward a services-oriented business model for several years. Services-led companies (SLC) and product-led companies (PLC) both sell products. The difference between the two is that SLCs lead with a service—and may or may not combine a product with the service—and the product may or may not be one they manufacture.
POWRR Assessment Unlocks Woodhull’s True Potential
This case study examines how Woodhull’s completion of Photizo’s POWRR Assessment, a thorough assessment consisting of data collection, surveys, and interviews with multiple team members all providing insight into the entire business process. Upon completion, Photizo Group was able to diagnose Woodhull’s MPS readiness, benchmark its performance against industry standards, and deliver an MPS Success Roadmap. This detailed report provided statistics on the status of the company’s program and specific recommendations on how to better achieve its goals and maximize investments.
A CXO’s Guide to Managed Print Services
How to Achieve the Trifecta of Corporate Benefits: Saving Money, Saving Time and Saving the Environment
Customer Experience Research: HP LaserJet users who have used non-HP toner cartridges
The study was commissioned by HP to examine the experiences of 2,100 monochrome and Colour LaserJet business users in seven separate countries in Europe. A total of 300 participants in each of seven countries in Europe participated in this study. Participants were drawn from the UK, Germany, Italy, France, Russia, Poland and Turkey. In order to qualify for participation in this study, users must have had to have experience using both non-HP cartridges as well as Original HP toner cartridges in their LaserJet printers. This was required so that users would be in the best position to make comparative judgments about the performance of each cartridge type. Overall, the research found that users are far more likely to encounter problems when using non-HP cartridges instead of Original HP cartridges. The study also confirmed that both the frequency and the relative severity of problems encountered are greater when using non-HP cartridges.
HP Authorized Service Provider Research
Photizo Group surveyed 100 technicians and managers at HP Authorized Service Provider (ASP) locations in the United States that provide off-site and on-site service to HP monochrome and HP Color LaserJet printer customers. The service providers were asked to compare their overall experience servicing HP LaserJet printers equipped with non-HP toner cartridges to their experience servicing HP LaserJet printers using Original HP toner cartridges. The survey also included questions about their attitudes and preferences concerning non-HP versus Original HP toner cartridges.
State of the Global MPS Market
This white paper was developed for IT professionals, combining research from two studies to determine the current state of the MPS market. It explains what managed print services is, while giving an overview of the marketplace and thorough conclusion.